Our Customers Speak

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Comfortshell comments

Tom, Just wanted to drop you a note to let you know how the Comfort Shell performed thus far. For me it has been a very good jacket. In cool weather it is warm enough (mid 60s) and fits well. I have not had it on in a downpour, but have had it in steady rain and it kept me dry. In the hot weather (upper 70s to 90s) it was very cool and comfortable. Now that we are in the 40s for my morning commute it is not warm enough, but that is to be expected for a jacket without a liner. I just throw a thin windbreaker under the jacket and it still is pretty good in the 40s. The jacket fits very nicely. There is never going to be a perfect jacket but this comfort shell is quite good and comfortable. Regards, Richard Tucker
— Richard (09-20-2008)

Pleasure doing business with you

I just want to say how much I enjoy my new Vespa. The first tank 0f gas gave me 70mpg using the expressway from Brockport. The gas mileage made me very happy and the scooter is really fun to ride. I would like to commend you on having Drew as your scooter salesman. His enthusiasm was contagious, his knowledge of scooters was impressive. The whole buying process was very enjoyable. There was absolutely no pressure to buy which I greatly appreciated. thanks for creating a very comfortable dealership where you feel you are welcome.
— Rob Berry (08-28-2008)

2-up trip to Kentucky

We just returned from a 1500 mile trip to Kentucky. The bike (K1200LT) ran flawlessly but Ohio construction shook the mirrors off the mounting posts - had to replace one. Wouldn't have been an issue with a GS.
— Glenn & Karen (07-17-2008)

Milestone

Art, Lynn, Ron, Tom, Jake, Toby, Dan: Passed a major milestone today on the LT, 100,000 miles of smiles. It took 8 years, 3 weeks, 3 days. The next 100k should go quicker.
— Dave Granzin (07-17-2008)

CRM Visit

Folks at Country Rode, We came into your dealership on Saturday and spoke with two of your salesmen (I apologize for only remembering one's name, Drew) and I just wanted to let you know what a pleasant time it was! Both employees were courteous and knowledgeable and they made us feel welcome without any pressure to buy a thing. We were looking at scooters and we are still very much interested in them. I did have a question about the Vespa LX150...Drew showed us the silver and black one and told us that you also had a yellow one. I saw online that it also comes in dark purple. Is it possible for you to get one of those for us if we were interested in that color? I look forward to hearing back from you. Thank you again for your Wonderful Customer Service!
— Mary jo Wasik (06-03-2008)

Winter activities & Service thanks

Hi Art and Lyn. First ... Thanks for all the winter get together activities. I just wanted to thank Jake and team, for the great service I got last week. The communication was much appreciated, Toby had to fight a couple stubborn bolts. But as promised, after a valve adj. and throttle sync, the RT is running really nice. I had to let you know because it's great to feel confident taking off and feeling your bike has had a professional seeing to it and letting you know when certain things should be done. I was in and out as promised, phoned that it was ready, and washed up ready to ride. Thanks again Jake !
— Von Martt (05-20-2008)

Informative & thorough

Regarding recent service work 2/08. Very thorough and informative. Gave me all I needed to make an educated decision. Estimated costs were on the dime, a pleasure. Thanks
— Richard Flanagan (03-11-2008)

Restored Faith

You've restored my faith in the upkeep of my bike. I really like dealing with you guys.
— Paul McConologue (03-11-2008)

Fun Saturday events

This letter was received 03/04/08: Art, Lyn and Shop Crew, I appreciate the effort you put into having off season talks, "Demos" and seminars. this is a fun and informative way to keep the interest going when the weather may have other ideas. On 23Feb08 I was present for Eric Cleaveland's tales of travel and was also fortunate enough to win a door prize; the book "Motorcycling Abroad". Thank you, and I hope you all have a great 08 cycling season. Signed, T. M. Suter
— Tom Suter (03-04-2008)

First visit to Country Rode

> Direct to: Message to Art > Comment: > > Hi Art. Thanks for taking the time to speak to me yesterday afternoon with Ron. That was the first time I had been to your business and you have a great display of bikes and accessories. I was surprised when Drew and Lyn showed me the different styles of Gerbing gloves and sizes. I was able to walk away with exactly what I needed and that is a shock indeed these days. I like to take the pulse of a place by speaking with the different people involved in a business, and you guys strike me first off as riders who like to ride. I would rather get on and head out of town by myself and see what I can find in the states around us. I also look forward to some of your seminars and meeting Jim Ford on March 8th. See you guys again and thanks for your candid conversation..Send me email updates if you would please. Jeff Fitch > Feb. 01, 2008
— Jeff (02-02-2008)

Syracuse Auto Show

Wow... I had a ball at the the Syracuse Motorcycle show this weekend! The Country Rode Motowerks booth proved to be a island of sanity in a sea of Orange and Black... Country Rode was kind enough to allow me to park my not-so shiny GS in the midst of the their sparkling K bike, RT, F800 and super cool MP3 Piaggio scooter display. I expect it left a bit of Alaskan mud on the convention floor carpet... I hope so...
— Eric Cleaveland (01-29-2008)

Casa Larga/Jazz Open House 12/01

Dear Lyn, Art and Ron and all the crew, just a quick note to tell you that Joan and I enjoyed our visit today ,a real class act. To get my wife to say that she enjoys a MC experience is noteworthy and she did enjoy it. Thank you again for a very nice event. See you soon.
— Tom (12-04-2007)

Fall Fest Open house

Just a quick note to thank all at Country Rode for a very pleasant open house. The apple goodies were really a top notch treat. Always enjoy a visit to the Rode Thanks again, Tom Have a great day! Dr. Tom Mullaney
— Tom (10-24-2007)

Track Ride Donation

Dear Lyn & Riders, We are writing to extend our sincere appreciation for your generous donation to Alzheimer's disease research. I am sure you are aware Alzheimer's disease is a growing threat to the population of our great nation. Currently in excess of 4 million Americans suffer from this dreadful disease at a cost to this country of over $100 billion per year. It is through gifts such as yours that our research can move toward effective treatments and an eventual cure for Alzheimer's disease. Thank you again. Please rest assured that we will put your gift to good use. Paul D. Coleman, PhD., Director Alzheimer's Disease Center Roger Kurlan,M.D. Director Alzheimer, Disease Center Clinical Core
— Dr. Paul Coleman -University of Rochester Center f (09-10-2007)

Colleen's Vespa

Weather permitting the Vespa is awesome. Only one problem, Bob wants to take it all the time and I had to wait until he was out of town before I could get a chance to ride it! The pleasure was ours in dealing with everyone at Country Rode.
— Colleen & Bob from Buffalo (07-25-2007)

7 or 8 years

I've been a customer of CRM for 7-8 years and they are a fantastic crew of people. They know their business. I love my R1200GS, it's probably the best bike I've ever owned or ridden.
— Don from Fairport (07-25-2007)

Knowledgeable

The folks at this Retailer were extremely knowledgeable nd offered the best advice when it came to ordering his bike.
— Russ from Buffalo (07-25-2007)

Satisfied

Retailer is a great place to do business, they are very attentive. I will always recommend them.
— Scott from Fairport (11-16-2006)

Standup Folk

Heard these guys had a reputation as being standup people and I found it to be true.
— Gordon fom Rochester (11-16-2006)

Better than a 10

CRM staff knowledge of the product rates a 10+. This is my 3rd bike.
— John from Buffalo (11-16-2006)

Service was great

Service and the Retailer are great.
— Bud from Oswego (11-16-2006)

Remember the British bikers who call in for a bit of help in March 2003? We needed a handlebar weight for my F650GS, and you very kindly found one from somewhere. We're pleased to report that it stayed attached after spending 14 months in the USA and Canada, and four months in Mexico and Central America.
— Kate & Phil from the UK (03-26-2005)